What's your name?

I just got off the phone with technical support. Most of the time the issues I raise with technical support can be answered rather quickly and don't require the "big dogs" help, but this time my technical issue was a little more than just a quick answer.

I was transferred from the first department to a more specialized department. When the second department answered the guy on the phone said, "Eh low, dis is Chad from ______. I will be hepping jew wit dis issue." (I'm trying to portray a very thick Indian accent here bare with me) I immediately thought to myself, "Obviously this is not your real name. Why do you all have such generic names? Early I spoke with Sean and then Bob." I didn't say anything though because I needed "Chad's" help.

Well Chad wasn't able to help me over the phone and needed me to send him an email attachment. So he sent me an email to reply to. Here's what it read:

Hi,

I am Gaurav from _____ Support Services and I will be working with you on this incident. As discussed, please send me the web application for reproducing and debugging this issue.

Regards,

Gaurav M.

Wait a minute Gaurav! Which cell phone company do you work for and what have you done with Chad?!?!?